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28 September 2026
35% Duty on Dietary Supplements: Changes Will Not Affect Our Service's Clients!
In recent days, the media has been actively discussing the news that the Government of the Russian Federation has introduced a 35% import duty on biologically active additives (BAAs) and vitamins from unfriendly countries, which comes into effect on October 2. Many of our clients have become...
Read more14 July 2025
Weekly news 14 July
Shipment news from July 14.
Shipped from the warehouse last week: UN: 10.07, CDEK: 08.07, 10.07, RU: 10.07
In transit: RU: 26.06, 03.07
Arrived in the destination country, gradually being released for delivery or already delivered: UN: 26.06, 03.07, CDEK: 01.07, 02.07
For your convenience, we have made a hint on the tariffs. The numbers – the shipping date of the batch from the warehouse in the day-month format (dd.mm) and then the tariff designation:
UN – Universal EMS delivery tariff via UAE
CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo
RU – delivery with the participation of Russian Post (Econom tariff)
You can check the shipping date of your parcel in your personal account.
We closely monitor each batch and adapt to the situation in real time. Our priority — so that you receive your orders without unnecessary waiting and with a confident feeling that everything is going according to plan.
Thank you for your trust!
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7 July 2025
Weekly news July 7
Shipping news from July 7.
Shipped from the warehouse last week: UN: 03.07, CDEK: 01.07, 02.07, RU: 03.07
In transit: UN: 26.06, RU: 26.06
Arrived in the destination country, gradually being released for delivery or already delivered: UN: 19.06, CDEK: 24.06, 26.06, RU: 20.06
For your convenience, we have created a tariff guide. The numbers indicate the shipment date of the batch from the warehouse in day-month format (dd.mm), followed by the tariff code:
UN – Universal EMS delivery tariff via UAE
CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs
RU – delivery with Russian Post (Econom tariff)
You can check the shipment date of your parcel in your personal account.
We continue to work at full capacity to ensure your parcels arrive on time: strengthening logistics and seeking unconventional solutions. All this to help you receive your orders as quickly as possible without extra waiting.
Thank you for your trust.
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1 July 2025
Warehouse work schedule July 4
Friends, we want to warn you in advance that due to the celebration of US Independence Day on Friday, July 4, the warehouse will not be operating. Receipt and processing of packages will resume on Monday, July 7.
At the same time, the customer support service and the team of in-house buyers will work as usual. You will be able to ask questions, place purchases, and receive all necessary assistance, as always.
Thank you for your understanding!
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30 June 2025
Weekly news June 30
News on shipments as of June 30.
The long-awaited batches have finally arrived!
We know how much you were waiting for them and did everything possible to speed up the process — looked for new solutions, optimized logistics and didn't stop until the parcels were on their way.
Shipped from the warehouse last week: UN: 26.06, CDEK: 24.06, 26.06, RU: 26.06
In transit: UN: 19.06, RU: 20.06
Arrived in the destination country, gradually going out for delivery or already delivered: UN: 05.06, CDEK: 30.05, 03.06, 11.06, 16.06, 17.06, RU: 05.06, 12.06
For your convenience we have prepared a guide on tariffs. The figures – the shipment date of the batch from the warehouse in the day-month format (dd.mm) and then the tariff designation:
UN – Universal EMS delivery tariff via UAE
CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo
RU – delivery with the participation of Russian Post (tariff Econom)
You can check the shipment date of your parcel in your personal account.
Thank you for your patience and trust.
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25 June 2025
Good news on shipments from June 25
Dear customers. We're sharing some good news! The logistics situation via Turkey has stabilized: we are once again dispatching parcels on the stated days, and all tariffs, including CDEK, are working.
Delivery via Turkey is running smoothly and on schedule, and we expect to return fully to our usual, standard timeframes soon.
Thank you for your patience and support during this difficult period when air service to Russia was restricted and we could not deliver shipments quickly. Everything is improving now; we are closely monitoring each batch and doing everything possible to ensure your parcels arrive as quickly as possible.
In transit: • CDEK – 03.06, 11.06, 16.06, 24.06 • UN – 05.06, 19.06 • RU – 20.06
Arrived in the destination country, gradually being released for delivery or already delivered: • UN – 12.06 • CDEK – 23.05, 30.05, 17.06 • RU – 06.06, 12.06
Tariff cheat sheet: • UN – Universal EMS via the UAE • CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo • RU – Econom (with participation of Russian Post)
You can view your parcel's...
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5 June 2025
Suspension of sending CDEK tariffs for a week
Dear customers! As we already reported at the beginning of the week, the situation with international logistics has noticeably worsened. Moscow airports periodically suspend operations due to threats related to unmanned aerial vehicles. This leads to delays and flight cancellations.
As it became known today, Turkish Airlines is considering the possibility of moving some flights from Moscow to St. Petersburg. Read the news: https://www.kommersant.ru/doc/7776991
All of this directly affects CDEK shipments that are sent on flights of this airline to Russia. Our parcels in transit are still waiting in line for departure.
And in connection with this, we are pausing new CDEK shipments until next Thursday, June 12.
We have alternative routes, but we do not want to return batches already handed over for transportation from transit now, repack and reroute them via new routes. Moreover, additional restrictions may apply on other routes. And the entire process of return and repackaging may take more time than the pause we are taking.
If nothing changes during the week either in Moscow or in the operation of Turkish Airlines via St. Petersburg, we will take further measures and send parcels...
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2 June 2025
Latest news on shipments for June 2
Dear customers. Please note that in recent weeks the situation with international logistics has noticeably worsened. Moscow airports are operating unstably, the number of international flights to Moscow is decreasing, and the load on the remaining ones is increasing sharply. As a result, queues of cargo are forming, comparable to the peak December season.
If the batch containing your parcel has left our warehouse, this means that it has passed the first stage of the route, departed from the USA, is at a transit airport and is awaiting departure to the RF. After changes on the site, internal tracking is not working correctly. We are aware of the problem and the programmers are already working on solving it. The parcel status will be updated as soon as the batch passes customs in Russia. Until then, it is not necessary to clarify its location in chat, tickets or telegram, since we still cannot provide any additional data.
We are in touch with carriers, tracking all batches and making every effort to speed up the process where possible. Thank you for your patience and understanding.
Shipped last week:
UN: 29.05
CDEK: 27.05 (28.05), 29.05 (30.05)
RU: 29.05
In transit:
RU: 08.05 (at...
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27 May 2025
Universal EMS tariff is available again
We have great news: the Universal EMS tariff is open again and will ship this coming Thursday.
If your package is already assembled – you need to pay for delivery by Thursday morning so that it leaves in this batch. You can also form new packages for delivery with this tariff.
We apologize for the delay.
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21 May 2025
News about the site's operation or when will everything be fixed?
Dear customers, as you know, a few days ago we launched a major site update. It was a technically complex release, and we understand that not everything is working as it should yet.
The development team is working without days off, practically 24/7, to fix all errors and shortcomings as quickly as possible. We kindly ask you to treat what is happening with understanding. The update was indeed necessary, and we are doing everything to make the transition as smooth as possible.
What is happening with the processes now: – Shipments are going according to plan – Order purchases are working stably – Assembly and acceptance of packages are also proceeding in normal mode – There are small delays for special requests, but we expect to catch up with them by the end of this working week
Feedback and suggestions: We read everything you write and carefully collect all suggestions, criticism and proposals. If you have suggestions or something is not working – it is best to report it via tickets in your personal account. This way your request will definitely not get lost. In chats and Telegram we do not have time to record everything that comes in.
If errors or...
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19 May 2025
Updates and improvements: what has changed in the site's operation
Dear customers! After a short weekend break, the site is working again. We have made a number of changes both to the interface and to the technical part. Below we tell you what exactly has changed.
1. Improved the calculator
Made the difference between tariffs more visual, sped up cost calculation.
2. Simplified shipping checkout
Added recipient cards with name, address and phone – all recipient information is now at hand.
When selecting a tariff, you now immediately see the approximate cost and features – no surprises.
Additional items are organized by categories, you can easily see what has been added, how much it weighs and remove extras before assembly.
3. Changed the checkout for orders through the operator
Now each store is a separate order. You can add your own promo code and comment to each one. No more confusion.
4. Added the "Cancelled packages" section
If your shipment was cancelled for any reason, the filled package no longer disappears. It can be edited and resent for assembly.
5. Updated the mobile version
Completely reworked the mobile web version: placing orders and packages should now be more convenient, simpler and clearer from your phone.
6. Moved...
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